30 GHP / Q3 2021 GHP / Q3 2021 31 , , Jun21077 Based in the heart of East London, Chrysanth Dental Care transforms smiles for the better, using the latest technology with enhanced skills to deliver pain-free dentistry. It is a forward- thinking, technologically-advanced, mercury-free practice which uses the safest materials currently available, as well as the latest techniques in dental care. Global Health & Pharma magazine has recognised the practice’s outstanding work and named it East London’s Best Cosmetic &General Dental Practice 2021. Join us as we learnmore about what Chrysanth Dental Care has to offer patients. Led by David O’Milegan and associates, Chrysanth Dental Care specialises in cosmetic dentistry from same day rehabilitations with dental implants, to general family dental care. It prides itself in going the extra mile for its patients, offering a modern and caring service which puts their health and comfort at the forefront. Its highly trained dentists all have post graduate qualifications or training, and the practice knows that technology and life are always changing, so it remains flexible and adaptable to keep ahead with these changes. Striving to provide an environment that is as relaxed and comfortable for patients as possible, Chrysanth Dental Care caters to those who are nervous about dental treatment, whether they have had previous bad experiences, or simply suffer from dental phobia. Its dentists achieve this by listening to the patient’s concerns. The practice’s ultimate aim is to educate the population in good oral health, as it believes this is paramount. It knows that when knowledge is implemented, healthy teeth will last a lifetime. Practice owner, David O’Milegan was born in Stoke-on-Trent, Relaxed, Pain-Free Dentistry and moved to Hackney at the age of five. He went to popular schools, Rushmore, Cardinal Pole, and City and Islington College, and then went on to study Biochemistry and Dentistry at the Royal London in Whitechapel. David has also taken postgraduate qualifications and training from Glasgow, Warwick University, USA (New York), and Royal College of Surgeons. His main interests are general cosmetic dentistry with a special interest in dental implants and orthodontics. David now has a winning Chrysanth Dental Care team which is not only good at what it does, but it makes patients’ days more enjoyable! David is proud to have a team of caring individuals who treat the population with empathy, as well as pay special attention to the detail to make every journey (from the first voice on the phone to the first visit at the dental practice) a pleasant one. The team knows that every patient has a different expectation and it strives to meet and go beyond expectations when it comes to providing treatments. The dentists follow the golden rule, “treat others as we like to be treated”. With this ethos in mind, everything comes naturally. The practice is constantly seeking feedback on how it can improve its services and patient experience, achieved via self and outside regulation. Some of Chrysanth Dental Care’s patients speak for themselves regarding their experience at the practice. Marina J. said, “David is not only one of the best dentists I ever had, but also one of the most honest ones. He explains everything, and in a friendly, honest and professional way. If you need a dentist, Chrysanth is the practice that will treat you in the best possible way!” Ian G. said, “Fantastic! David could see that I was extremely nervous and he made very, very sure that I got plenty of time to ‘adjust’ to the environment by allowing me to chat as long as I wanted. Unfortunately, because of my experiences of how dentistry was carried out in the 1960s and 1970s, I still have a massive fear of any visit to the dentist to this day, but from now on, I know that Chrysanth is definitely where I’ll be going for any future dental work! Excellent dentistry, excellent staff, excellent cleanliness. Many thanks to all at Chrysanth – See you again soon!” Company: Chrysanth Dental Care Contact: David O’Milegan Email:
[email protected] Website: www.chrysanth.london May21813 Datod –Welsh for “unravel” – is amanagement consultancy based in the innovation hub at TecMarina, Penarth, SouthWales. Having earned the title of Best Medical Device and Project Management Consultancy 2021 – UK, we spoke tomanaging director, DrMatthewWictome to find out how the company helps healthcare businesses become more effective, efficient, and better able tomeet customer needs in these changing times. With its moto of “Building Sustainable Change”, Datod specialises in delivering continuous improvement and change management expertise. Whilst applying process improvement techniques within traditional manufacturing environments is pretty common, what differentiates Datod is its ability to apply these approaches within highly regulated industries such as medical devices and diagnostics. In these businesses, Quality System expectations and the regulatory environment can make even simple changes quite onerous. It makes application of traditional approaches much more challenging. Ultimately, it’s about understanding the balance between driving innovation, but still ensuring control and continued patient safety. Being able to drive change within the constraints of a regulated environment using novel approaches makes Datod pretty unique. So, we asked Dr Matthew Wictome how this works in practice. He explained, “Datod is very hands-on. We have a long-term client in Barcelona who we’ve worked with very closely over the past year or so, not only offering advice to make their processes simpler, but also helping them build and document better systems from scratch and delivering training and development. We get to know our clients really well and they get to trust us. We offer a different approach. We don’t have any branded tools or software we are trying to sell. We don’t do a Unravelling Complexity ‘hats and badges’ approach to business improvement.” When asked how Datod differs from its competitors, Matthew said, “A vast majority of improvement programmes fail, even within traditional manufacturing industries. Often the methodology has a blinkered view of organisations, seeing them as machines with inputs that can be controlled, and outputs that can always be measured. In practice, the world isn’t like that. Businesses are complex environments that are continually changing, now more so. We understand this. Also, uptake of traditional improvement methods has been historically low within regulated environments. We have a pretty good understanding of how to apply these approaches within quite stringent regulatory environments to gain efficiency and make Quality Systems more effective and customer focused, but also managing risk. There is no reason why a business operating in a healthcare context can’t reap the competitive gains seen in other industries. It’s all about seeing your Quality System not as just a regulatory requirement, but a potential business strength. Key is understanding that having a Quality System isn’t just about satisfying a regulatory need. It also impacts all aspects of your business, including financial health and most importantly your customers’ direct experience of your products and services.” We asked Matthew about the particular challenges the industry is currently facing, and how Datod is helping to address them. “I see it almost as a perfect storm developing. On one hand, you have an industry that is innovating at a huge pace, brought on by increasing patient expectations and digital technology helping meet these needs. This is creating an environment of enormous change. Whilst on the other hand, you have increasing regulatory requirements – especially from Europe – which are becoming more stringent, brought about by some really concerning patient safety issues over the past few years. Healthcare companies are almost caught in the middle, asking ‘how do I innovate and rise to meet increasing customer expectations, but still remain compliant with increasingly complex regulations?’ The pandemic and impact of Brexit has also added other factors into the mix. Essentially, a healthcare organisation’s Quality System today now really has to adapt, become more agile, customer focused, and far more effective. That’s where we can help.” Against a back-drop of these issues, Matthew explained how his company’s culture is playing a part. “It’s all about building sustainable change. Change has to be built, same as a house, foundations have to be set down, bricks laid. There are no quick fixes generally. Key is to be a learning organisation. It’s not the survival of the fittest. It’s the survival of the most adaptable. Like all businesses, we have had to adapt how we deliver our support to our clients, adjust how we can do things remotely, be it training or direct support. My advice is start today. It doesn’t necessarily need be a huge initiative. It could be something small such as applying some of our training material within your organisation. It will make a huge difference. But don’t stand still. You’ll be left behind.” So, what do the next few years look like for Datod? “On any level, business or even personal, change involves some degree of risk, risk but also opportunity. If Datod can help healthcare organisations improve and realise these opportunities, then the future is very promising, not only for ourselves but more importantly the patients we ultimately are here to help.” Company: Datod Consulting Ltd Contact: Matthew Wictome Email: matt.wictome@datod- consulting.co.uk Website: www.datod-consulting.co.uk